A one-stop-shop for newcomers in Wood Buffalo to be connected

with organizations that cater to their needs.


  • Listen to clients' needs, and match them with appropriate services in the community

  • Set up appointments with support services on behalf of clients

  • Eliminate frustrations experienced by newcomers, when they find that they are being moved from one organization to another in order to find which service is best catered to their given circumstances              



Important Note: Due to the library temporary closure the Welcome Centre is operating remotely. Pease reach us over email, phone or visit our Facebook page @ymmwc


We are located on the 2nd Floor of the Wood Buffalo Regional Library. Visit us, have some tea, and get to know more about the programs and services offered in your new home town! 


Welcome Centre Hours:

Monday: 11 am - 3 pm

Tuesday: 11 am - 4:30 pm

Wednesday: 11 am - 4:30 pm

Thursday: 10 am - 4 pm

Friday: 9 am - 3 pm

Sunday & Sunday: CLOSED


Phone: 587-536-0216  Email: welcome@mcawb.org

All appointments are free of charge. An appointment will begin with a simple in-take process, where a member of staff will ask you a set of questions to better understand your circumstances. If our staff are able to match you with resources in the community, this can be done immediately. If not, our staff keep your information on file, research potential solutions to your needs, and get back to you with additional information once they have been found.

If your needs cannot be met by a service that is currently available in the Wood Buffalo region, this becomes registered as a "gap in service", and will be shared with the Steering Committee of the Newcomer Interagency Network.