All appointments are free of charge. An appointment will begin with a simple in-take process, where a member of staff will ask you a set of questions to better understand your circumstances. If our staff are able to match you with resources in the community, this can be done immediately. If not, our staff keep your information on file, research potential solutions to your needs, and get back to you with additional information once they have been found.

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If your needs cannot be met by a service that is currently available in the Wood Buffalo region, this becomes registered as a "gap in service", and will be shared with the Steering Committee of the Newcomer Interagency Network.